Two of the most exciting frontiers in digital technology are artificial intelligence and mixed reality, so it’s no surprise that Microsoft Dynamics 365 is empowering users with both! As the leading ERP and CRM platform for midsize and large enterprises, Dynamics 365 has AI and mixed reality embedded across its applications. Here are few applications that utilize these technologies.
Dynamics 365 Sales Insights
This AI application uses machine learning to tell users which leads and opportunities are most likely to convert. It also includes AI-generated talking points, next best actions, prompts and relationship health scores.
Dynamics 365 Customer Service Insights
Customer Service Insights uses AI to predict and resolve developing issues before they affect more customers, in addition to generating data-driven customer service improvements. Machine learning capabilities allow the solution to generate dashboards that track customer behavior patterns, representative performance, and customer service operations.
Dynamics 365 Virtual Agent for Customer Service
With this app, your customer service team can create bots without developers or coding knowledge. These bots are intelligent in every sense of the word, able to have back and forth conversations and direct customers to the proper solution. They are able to do more than just respond to customers; they can actively assist them in resolving their issues. What’s more, there’s no need to retrain these bots. They are sophisticated enough to adapt to a variety of situations based on a few examples of what you want them to handle.
Dynamics 365 Market Insights
Marketing is blind without data-derived insight, and this application provides just that. The AI can track what customers have to say about you and your competitors, provide alerts and periodic emails on information essential to your business, and help you anticipate and react to market trends. Additionally, you can tailor it keyword provision, which helps eliminate irrelevant noise so you can work with the data that matters.
Dynamics 365 Customer Insights
It’s tough to build a reliable customer profile without reliable technology. Dynamics 365 Customer Insights makes it easy by utilizing AI to construct reflections of customer identities using transactional, observational and behavioral data. It then uses these identities to segment audiences and predict next best actions.
Dynamics 365 Fraud Protection
Fraud is a bigger threat than ever in the digital era, and this application helps protect your business from becoming a victim. The adaptable AI in this application increases the accuracy of detecting fraudulent agents. Thanks to regular updates, it is constantly on the lookout for the latest threats.
Dynamics 365 Remote Assist
Virtual and augmented reality aficionados will love this Dynamics 365 app. Compatible with Microsoft HoloLens, Remote Assist enables real-time problem solving with mixed reality features that allow multiple employees to view on-site issues without being physically present, so they can guide technicians with advice on appropriate courses of action. This app integrates with Dynamics 365 for Field service, so schematics and diagrams are accessible on the mixed-reality headset display.
Dynamics 365 Layout
You don’t have to bring, equipment, furniture or other objects into a physical space to see how they look. Dynamics 365 Layout uses mixed-reality 3D models that allow you to visualize designs and floor plans at scale. You can even edit designs on location with resizing, rotation and re-positioning features.
Dynamics 365 Guides
Following instructions on the job can be pretty inconvenient when they are bound to hard copy or a computer screen. This application lets instructions be displayed on mixed-reality headsets, so employees on the shop floor or in the field can access and view them alongside the equipment they’re working with.
Dynamics 365 Product Visualize
It’s one thing for customers to see products on a screen, in a catalog, or in the showroom. It’s another thing entirely for them to see 3D models of products at scale in the spaces they will use them. Product Visualize enables them to do so, and it captures data about their behaviors and perceptions that can funnel to Dynamics 365 for Sales for future reference.