The Digital Economy Demands Customer Self-Service Portals Are you finding yourself hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service requests, and pulling at strings trying to facilitate customer engagement? Well stop. Today's customers … [Read more...]
Microsoft Dynamics 365 for Rental – Modern Software for Equipment Rental Management
If you rent out equipment in construction, transportation, manufacturing, agriculture, or any other type of mobile equipment, then you likely depend on an ERP system to manage your complex billing and contract scenarios. Your industry-specific challenges may be addressed by equipment rental management software, but … [Read more...]
Say “Goodbye” to applications and “Hello” to role-tailored business processes in Microsoft Dynamics 365
Microsoft Dynamics 365 is a single platform for finance, sales, service and operations applications that can be purchased a la cart with only the purpose-built functionality you prefer (i.e. sales, customer service, field service), or as bundled plans in the Enterprise and Business Editions. For growing organizations … [Read more...]
What Microsoft Dynamics 365 means for CRM pricing and competition
Microsoft Dynamics 365 provides a lot of insight into where Microsoft has been, as well as where it is going with both its ERP and CRM lines. A single business platform and common data model that simplifies IT and application integration has been a decades-old vision of Microsoft’s, and has come to fruition with the … [Read more...]
4 Business Transformation Benefits You Gain with a Modern CRM Solution
In the last few years, automation has become more than a luxury for keeping up with customer expectations, it's a necessity.Our digital world simply provides too much data for sales and marketing teams to focus on manually. Even large firms that had seemingly perfected their processes for working with legacy CRM … [Read more...]
Hosting Microsoft Dynamics in the Cloud – evaluating IaaS, PaaS and SaaS
Application hosting is perhaps the most popular use case in modern cloud computing. By moving on-premise applications to a scalable cloud infrastructure, you eliminate the need for costly hardware purchases, IT headaches and time-consuming software maintenance.Put simply, by hosting your applications, you reduce your … [Read more...]
An Early Look at Dynamics 365 – One Platform for Your Financials, CRM, and Applications
What if you could roll your financials, CRM, and all your productivity tools into a single cloud-based solution? Microsoft is making this dream combo into a reality with Dynamics 365, its upcoming platform that unifies all your workflows across financials, operations, CRM and business apps, all in the leading cloud for … [Read more...]
Microsoft Dynamics CRM vs. Salesforce – 5 Reasons Why Dynamics is the Better Value
If it takes the average person 10 minutes to decide whether or not to buy a shirt (Skipton Building Society), then how long does it take the average business to pick out a CRM solution?While most CRM solutions provide standard functionality like opportunity and campaign management, there's lots to consider when it … [Read more...]
The Role of the Modern CRM Platform: Selecting a CRM
There was a time when sales leads and opportunities were managed within Excel sheets, or by using simple contact management software. Sales teams reacted to customer demands and worked from a set of scripts that helped direct them to what they needed."The bulk of B2B purchasing decisions take place before a customer … [Read more...]
The 6 P’s of Successful CRM Implementation – Choosing a Product and Partner
CRM implementation offers rewarding improvements to your business for both your customers and your employees. But a CRM implementation not driven by goals and proper planning can turn into an uphill battle to measure your ROI, as well as achieve the most benefits.Reaching your CRM goals is simply a matter of certain … [Read more...]
