Are frustrated faces taking over your sales teams as prospecting fails to pay off? The conversion rate of cold calls is less than 1%, according to Keller Research Center. And honestly, let's face it, even that number seems optimistic. As technology advances and social media plays a larger role in our lives, cold calls … [Read more...]
Customer Self-Service – Your Portal to Success
The Digital Economy Demands Customer Self-Service Portals Are you finding yourself hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service requests, and pulling at strings trying to facilitate customer engagement? Well stop. Today's customers … [Read more...]
What Microsoft Dynamics 365 means for CRM pricing and competition
Microsoft Dynamics 365 provides a lot of insight into where Microsoft has been, as well as where it is going with both its ERP and CRM lines. A single business platform and common data model that simplifies IT and application integration has been a decades-old vision of Microsoft’s, and has come to fruition with the rel … [Read more...]
4 Business Transformation Benefits You Gain with a Modern CRM Solution
In the last few years, automation has become more than a luxury for keeping up with customer expectations, it's a necessity.Our digital world simply provides too much data for sales and marketing teams to focus on manually. Even large firms that had seemingly perfected their processes for working with legacy CRM s … [Read more...]
An Early Look at Dynamics 365 – One Platform for Your Financials, CRM, and Applications
What if you could roll your financials, CRM, and all your productivity tools into a single cloud-based solution? Microsoft is making this dream combo into a reality with Dynamics 365, its upcoming platform that unifies all your workflows across financials, operations, CRM and business apps, all in the leading cloud for … [Read more...]
The Role of the Modern CRM Platform: Selecting a CRM
There was a time when sales leads and opportunities were managed within Excel sheets, or by using simple contact management software. Sales teams reacted to customer demands and worked from a set of scripts that helped direct them to what they needed."The bulk of B2B purchasing decisions take place before a customer con … [Read more...]
