Dynamics 365 Customer Service starts with the agent experience. The key to delivering a satisfactory service is empowering agents to be able to handle any request thrown at them.
With all of these tools at the agent's fingertips, it becomes easy to personalize service to the customer's needs. Cultivating a relationship with trusting and loyal customers becomes simple.
Once the agent has made a personalized connection with the customer, they are able to deliver an effective experience, by quickly communicating their services with insights.
Automate self services with AI, allowing for simple case management
Optimize your services by detecting emerging trends
Proactively send remote commands to solve issues before customers realize anything's wrong
Interact with customers on their preferred channel through using Omnichannel
Receive quick views of customer conversation history and recent cases before you engage with them to ensure you are prepared
And Many More!
90% of respondents indicated customer service is one of the main choices when considering loyalty to a brand
Nearly two-thirds (58%) of respondents will sever a business relationship because of poor customer service
Source: The Microsoft 2019 State of Global Service Survey
If customer service is important to the consumer, customer service should be important to the business
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Craft the customer journey
Master the service call
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Turnkey is a Gold Microsoft Dynamics 365 for CRM Partner Based in St. Louis, Missouri.
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