Empower
Dynamics 365 Customer Service starts with the agent experience. The key to delivering a satisfactory service is empowering agents to be able to handle any request thrown at them.
Personalize
With all of these tools at the agent's fingertips, it becomes easy to personalize service to the customer's needs. Cultivating a relationship with trusting and loyal customers becomes simple.
Deliver
Once the agent has made a personalized connection with the customer, they are able to deliver an effective experience, by quickly communicating their services with insights.
Additional Capabilities
Automate self services with AI, allowing for simple case management
Optimize your services by detecting emerging trends
Proactively send remote commands to solve issues before customers realize anything's wrong
Interact with customers on their preferred channel through using Omnichannel
Receive quick views of customer conversation history and recent cases before you engage with them to ensure you are prepared
And Many More!
90% of respondents indicated customer service is one of the main choices when considering loyalty to a brand
Nearly two-thirds (58%) of respondents will sever a business relationship because of poor customer service
Source: The Microsoft 2019 State of Global Service Survey
If customer service is important to the consumer, customer service should be important to the business
View all of our CRM services
Sales
Keep your sales team productive
Customer Service
Turn customers into fans
Marketing
Craft the customer journey
Field Service
Master the service call
Project Operations
Get more profit from projects
Award-winning Partnership
Turnkey is a Gold Microsoft Dynamics 365 for CRM Partner Based in St. Louis, Missouri.
Learn how we help our clients achieve faster time-to-value.
