Win Hearts with Every Engagement
The number one factor to winning loyalty is the customer experience. Turnkey can help you understand your customers in real time and tailor your sales, marketing and service engagements to meet their every expectation.
Choose individual apps for sales, marketing or service, or bundle them together in a comprehensive CRM solution with Microsoft Dynamics 365.
View all of our Customer Engagement services
Keep your sales team productive
Turn customers into fans
Craft the customer journey
Master the service call
Get more profit from projects
Equip Your Remote Service/Support Agents
See a 30-minute overview and demo of Microsoft Dynamics 365 Customer Service.
Working on the front lines of COVID-19 services? Ask us about free licensing for 6-months!
Turnkey as Your CRM Partner
Today's customers expect personalized experiences - whether they're learning or buying from you. Meeting these expectations at scale requires streamlined processes, and we're here to help guide you from A-to-Z.
With our previous partner, it was like the blind leading the blind. Turnkey Technologies listened to us, documented our needs and had the right mix of people with technical, functional and customer-focused vision to turn our requirements into realities.
- VP of Operations, Shapiro Metals
Webinars On Demand
Take a coffee break and learn about Dynamics 365 for Customer Engagement at your own pace.
Equipping Remote Agents with D365 Customer Service
Adopting Microsoft Customer Engagement & Productivity Tools
5 Ways to Shorten Sales Cycles with D365
Transform Customer Service into a Profit Center
CRM + LinkedIn
Increase sales productivity by 15% with Dynamics 365
» Integration with 500 million professional profiles.
» Recommendations for next-best action with signals from email, CRM and LinkedIn.
» Notifications on updates such as news mentions and job changes.
Close the Gaps Between Sales and Marketing
The hand-off between sales and marketing isn't always clear.
Overcome your most critical sales and marketing gaps and stop losing time, customers and revenue growth.
5 Daunting Sales & Marketing Gaps
Connect with Customers Beyond
Email and Phone
Connecting with well-informed and sometimes hard-to-reach customers requires going beyond traditional methods like telephone and email. Instead, you may have to meet them where they're at - on LinkedIn and other online channels - and offer compelling reasons to connect with you based on real insight.
Learn how Dynamics 365 for Sales empowers your sales team in a digital world.
Microsoft Dynamics 365 for Sales User Guide
Download the user guide and learn how to put Dynamics 365 for Sales to work for your organization.
Automate Quoting and Sales Processes
"Turnkey's technical and functional skills with Dynamics CRM are a great asset. To be able to build our documents and integrate them seamlessly with CRM has made the quoting process more accessible and user-friendly. These improvements are a true testament to the quality of their people."
- IT Director, Santinelli International
Turnkey Helps Big and Small Businesses Alike Connect with Their Customers
CRM and Marketing Automation Implementation
"Turnkey's team is very responsive and patient. Through a project, we get many stop and go's from management, and having flexibility from Turnkey helped us in getting initial information and waiting for the green light to start moving." - CRM Administrator, ABC Laboratories
- Upgraded to Dynamics CRM with multiple staged configurations
- 85-page reports reduced to four dashboards
- Integration with legacy systems
- Successful user adoption
CRM Implementation and Adoption
"Turnkey stands out because in addition to giving us what we need right now, they anticipate what we'll need in the future. By fully understanding our requirements, they are able to devise a long-term strategy for us to maximize the benefits of this technology." - VP of Operations, Shapiro Metals
- Enhanced lead entry and tracking process
- Improved sales management and planning
- Customized fields specific to Shapiro's requirements
Dynamics for Field Service Implementation
"The Turnkey team understands every aspect of EMSAR; what we do, where we are, where we want to be, and how to overcome potential challenges. Their solution and commitment to supporting us has made a huge, positive difference in how we provide our services." - VP of Operations, EMSAR
- Improved field service accuracy, efficiency and speed to market.
- Provided training and knowledge necessary to efficiently perform day-to-day tasks.
- Empowered EMSAR to utilize and become self-sufficient with the solution
Customer Self-Service Portal
"The solution has allowed us to focus on providing superior value to our customers by enabling us to spend more time improving our product and our service. Turnkey's expertise and creativity developed a leading-edge system that customers have embraced, improving their effectiveness as well as ours." - CFO, DNA Genetics
- Improved end-user experience and customer satisfaction with sales process
- Reduced costs through self-service features, reduced data-entry, and less reliance on call centers
- Easy configurability, enabing DNA Genetics to manage the solution with minimal assistance
Custom Quote Process
"Turnkey's technical and functional skills with Dynamics CRM are a great asset. To be able to build our documents and integrate them seamlessly with CRM has made the quoting process more accessible and user-friendly. These improvements are a true testament to the quality of their people." - IT Director, Santinelli International
- Improved user efficiency throughout custom quoting process
- Accessible customer information with CRM-ERP integration
- Professional and flexible quote documents
Full CRM Implementation
"The team likes the overall interface a lot better. They find it easier to navigate. Turnkey's training really helped the sales team transition to Dynamics CRM." - CRM Administrator, JS Logistics, Inc.
- Seamless upgrade to latest version of Dynamics CRM.
- Fast and easy implementation with minimal downtime and quick adoption.
CRM Data Migration
"Turnkey took the time to understand the details of our business. With training and mentoring, I am able to configure our Dynamics CRM to serve specific business needs. We have had success with our CRM investment thanks to our partnership with Turnkey Technologies!" - Operations Manager, Domaine
- Resolved prior data migration errors from another vendor
- Automated key processes that resulted in accurate billing
- Formalized sales processes and provided reliable Key Performance Indicators (KPIs).
Let Turnkey Be Your Guide
Whether you're considering implementing CRM, or you already own licenses and want to take advantage of Microsoft's connected cloud environment, you've come to the right place. Our CRM services go beyond implementation and provide everything you need - both technically and strategically - to reach your goals while you remain completely focused on growing your business.
1. Requirements planning and implementation
We align all stakeholders and focus on transparency throughout every project. Before beginning your implementation, we will ensure the project meets your goals and organizational needs.
2. Strategic consulting and customization
We will help you find the right mix of apps to cover all your business needs and customize where necessary to map and streamline your business processes. Additionally, our industry experts will educate your team about best practices and how to implement them in your organization.
3. Deployment and managed services
Whether you're aiming for the cloud or on-premise, your solution will be deployed in an environment optimized for your business requirements. Best of all, with our managed cloud services, you never have to worry about updates, backups or maintenance!
4. Support, training and education
Even after your team is up and running on your solution, you can count on Turnkey for strategic guidance, technical support and educating your users with ongoing webinars, hands-on training and free User Group Meetings.
With training and mentoring from Turnkey Technologies, I am able to configure our Dynamics CRM to serve specific business needs. I've never been known as 'tech savvy' person until now. We have had success with our CRM investment thanks to the partnership with Turnkey Technologies.
- Operations Manager, Domaine Wine Storage
Turnkey is a Gold Microsoft Dynamics 365 for CRM Partner Based in St. Louis, Missouri.
Learn how we help our clients achieve faster time-to-value.