Field Service Beyond Fix and Repair
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Jobs have become more complex and diverse in the past 10-20 years
Whether due to new business models or companies trying to do more with less, employees are often finding themselves working on projects outside of those core job descriptions.
Field Service management has found itself in this situation too. Regardless of where you work within a field service organization (FSO), you could answer the above question by saying something about fixing and repairing, or helping customers solve problems, or something about customer experience and satisfaction.
Download this white paper to learn how Microsoft is helping competitive field service organizations keep up with these changing demands.