Microsoft Dynamics: Deliver more than results - deliver the right experience
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Cultivate differentiation in an increasingly digital world.
The modern economy has transformed the way organizations work, with many firms now offering professional services as a compliment to their products or a core offering of their business. The digital world is progressively changing the way that clients interact with these firms.
Client expectations are shaped by day-to-day consumer experiences where immediate responses and on-demand self-service access to information are the norm. Clients are connecting and sharing their experiences through social networks and rapidly forming opinions outside the immediate reach of relationship managers and marketers. An embarassing project failure or irate former client that used to pose only a local PR challenge can now do lasting damage to a firm's reputation.
Download this white paper to learn how professional service firms are addressing operational and administrative challenges while cultivating differentiation in an increasingly digital world.