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Full Podcast Episode

Turnkey 365 Podcast: Drive Effective User Training with Clicklearn for Microsoft Dynamics

A Podcast for Microsoft Dynamics 365 Users

How can you mitigate the number 1 reason for ERP project failure? (user adoption)

 

With an amazing learning platform built right into your ERP!

Guest: Mark Olesen, Director Sales & Partner Management

See Below for the full transcription of this episode!

Chuck Coxhead (00:01):

Hi, everybody, this is Chuck from Turnkey Technologies. Welcome to this episode of the Turnkey 365 Podcast. This is a podcast all about Microsoft Dynamics, e R P, and how we can help you to, uh, achieve roi, time to value, reduce your risk and innovation for your business to really deliver exactly the experience you need for your employees and customers. Today, I am thrilled to be joined by Mark Oleson from Click Learn who is gonna talk to us about learning platforms, because what E R P or CRM project doesn't involve an awful lot of learning for your employees and everyone else. And, you know, heck, there's every, everything needs learning and training nowadays. And so when you can integrate that with your platform, it's gonna deliver a much more rich implementation and certainly a much more rich experience ongoing for your company and all of your stakeholders. So, mark, welcome, welcome, welcome. Thank you for joining me.

Mark Oleson (00:54):

Thank you, Chuck. Thank you for having me here on your podcast.

Chuck Coxhead (00:57):

Uh, you're very welcome. You're very welcome. So, click learn, click learn, click learn. It's a learning platform. Wouldn't you Give us the 32nd? How, what is Click Learn?

Mark Oleson (01:07):

Yeah, so Click Learn is a, is a digital adoption tool that helps, you know, Microsoft Partners, but also Microsoft customers in enabling user adoption. Mm-hmm. <affirmative>. Um, we all know how complicated projects can be today. Mm-hmm. <affirmative>, we are having a lot of different applications. Um, and therefore we also need to adapt into a lot of new programs and, uh, yeah, we all learn differently and, and these types of things. Uh, so to make sure that you also get the success out of your e R P investment, um, digital adoption use adoption is, is keywords today.

Chuck Coxhead (01:41):

Yeah. Well, you're seeing my tomb When you say we all learn differently, I love the different learning styles. That's, that's, we've talked about that a lot in our discussions together and prep and other things, but I mean, truly user adoption is a key point in that oftentimes implementation struggles and even failures in some extreme cases are really led to poor user adoption. They just simply don't come on board. I mean, that's, it's just crucial. So I, I just, I love the integration of a platform such as this. So what are they living today? What, in the absence of a Click Learn platform, how do they, how do they overcome that? What do they do?

Mark Oleson (02:22):

Now, there are multiple ways to do this today, right? Mm-hmm. <affirmative>, but I think some of the key messages when we go into you as a partner, uh, when we're talking to Microsoft, uh, you know, European partners mm-hmm. <affirmative>, um, everybody's talking about digital transformation, right? Mm-hmm. <affirmative>, um, and I think when you are on that journey, you cannot do that without digital adoption. That is why there are so many still really, really high percentage of E R P implementation that still fails mm-hmm. <affirmative>, um, when you don't have this involved in your processes when you're implementing this, um, the risk is really, really high. Mm-hmm. <affirmative>, um, the trend is that we see more and more people are investing in it. Uh, lots of customers have experienced now how it was to maybe have a, you know, on-premise, uh, environment going into the digital transformations of the cloud. Mm-hmm. <affirmative>,
(03:15):
And it is maybe not as ease of use as we always say. Of course. Um, you customize it a lot, you change it a lot, and therefore you need specific training content. Mm-hmm. <affirmative>, um, and, uh, COVID hit us also mm-hmm. <affirmative>, that was, sorry to say, uh, but a big thing here, uh, because you are sitting with thousands and thousands of employees mm-hmm. <affirmative> working remotely. Mm-hmm. <affirmative>, there is no shoulder tapping anymore. Mm-hmm. <affirmative>, you cannot just call somebody. Everybody is on teams call constantly, right? <laugh>. Yes. So you, you have the lack of actually, uh, the response, the knowledge, the know-how mm-hmm. <affirmative>. Um, and another thing is also we update and we change all the time. So, so how do we achieve all that, um, with a digital adoption tool?


Chuck Coxhead (04:01):
Yeah. But that's that I think about the cases where we've worked on e R P implementations, and I've heard horror stories, frankly, of folks who have started an implementation and they had to change. Partners change gears, or worse, they've tried to go it alone. They said, well, this is extraordinarily expensive. They say, it can't be that hard, I can do this. So they go it alone. There's so many things that re that reduce or raises your risk of failure. Okay. Certainly your time to value is gonna be much, much longer. You lose the opportunity for innovation from things that, you know, the E r P consultant or the ISP partners such as yourself have learned from other companies that we can now bring that to you. And lastly, you're not the training expert, so no,
(04:54):
Even if you did go it alone, and you, even if you do use Click Learn, you still have this massive training effort that simply must happen, hence the horror stories that happen. So I'm, I, I just can't emphasize how important that aspect is. Now, when we talked about click learn, and we talked about the medium, and you say everybody learns different. So you've, we talked about different formats of training. So why don't you tell me a little bit about some of the, the differences in how you're bringing that learning to the people learn different, and also they may have different purposes for different types of training and different types of needs for different situations.


Mark Oleson (05:39):
Yeah, absolutely. So there's a lot of different ways, right? I, I think the most common today and what people still use mostly is maybe, you know, unfortunately word PowerPoints mm-hmm. <affirmative>, stuff like that. Sure. Train the trainer mm-hmm. <affirmative>. Um, but it is super time consuming. Um mm-hmm. <affirmative>, first of you, you write a lot by yourself. You have to take screenshots. You maybe are forgetting steps, and you cannot add steps in the middle of a process. When things change, you need to update them. People can take them offline, and suddenly you can sit with a document that is mm-hmm. You know, two years old mm-hmm. <affirmative>, um, and it's necessarily not the process anymore. Mm-hmm. <affirmative>. So some of the things we have tried to achieve here or are achieving here is, first of all, it's a lot about speed. Mm-hmm. <affirmative>, how can we improve the speed of what you do when you're capturing processes, right?
(06:32):
Mm-hmm. <affirmative>, so, so we have made a system where you simply just click through your processes. Mm-hmm. <affirmative>, click on integrates to the backends of, of all Microsoft systems. Um, so we go across, um, we can take you from, you know, all dynamics, pcbc, F and o, ce, power Platforms, office, et cetera. So there are no limitations in your processes. I, I always use the example of my processes starts with an email mm-hmm. <affirmative>, right? It's typically when if we are sitting in sales or whatever, somebody requests something, right? And I have to go into one system, and then I have to go into another systems, et cetera. And I finished my day with an email as well, in terms of sending a response mm-hmm. <affirmative>. Um, so that was the first thing in terms of how we have sold these, that we have one system that can go across to make sure you have, you know, one training solutions for all your platforms.
(07:24):
Mm-hmm. <affirmative>. The other thing is then the speed of producing this. So what Click Learn is actually doing is we are producing seven different learning formats because we know people interact in different ways. Mm-hmm. <affirmative>, um, there are people that still likes to, you know, get a pdf, read it, downloaded it, take it with them. Um, people still ask the partners that we work with, like to have it in PowerPoints when they have produced something and they can still present it in classroom trainings, but when they walk out the door, there is a learning poll with everything that just trained them on mm-hmm. <affirmative>. Um, and then there are, you know, video formats as well. I think it's very important today that people can see a video that they can interact with videos, um, and we can also start using videos for use acceptance testing mm-hmm. <affirmative>, um, that's really some of the things where it becomes very interesting in terms of training.
(08:16):
Mm-hmm. <affirmative>, we can put people into these safe environments. Uh, I think you and I both know, and, you know, yeah. I have at least a decade in this industry, <laugh>, uh, how it is with use acceptance testing, right? Mm-hmm. <affirmative> and not opening up for test environments or live systems to access the cu or where the customer can actually access it, but have a safe, closed environment that is assimilation where they can go in and train and we can evaluate them from that point of view. Um, that, that is really, really key to measure the success of adoptions and also getting the know-how and the knowledge about what it is you're going to implement and get live with mm-hmm. <affirmative>, uh, in a month or two.


Chuck Coxhead (09:00):
And, and that is, to me, that's revolutionary when I think about a learning platform. Okay. I think about it's a one way delivery of information, but you're talking about extending it beyond training. You're talking into not only that, but sort of a data gathering as well. Yeah. You know, so where we can deliver the training, have a closed, safe environment, we can capture that, and then we can examine that for user acceptance team. It literally makes it bi-directional. And that is, I agree.


Mark Oleson (09:30):
That's

 

Chuck Coxhead (09:30):
Truly revolutionary. That is completely rethinking training and learning. I mean, that, it, it's, you know, I would say we talk, you know, the effect of this, of learning people learn in different ways, but certainly in the, in sales and live events, in the sales and marketing, we do find greater effectiveness from that in-person. Uh, you know, in-person we can capture body language, uh, you know, passion in their voice and all kinds of things, and you can develop a quicker comfort level. Well, certainly video is a proxy, a proxy for that, and we're able to get some of that. If, imagine if I can watch the dwell time of the mouse <laugh>. Okay. Yeah. Imagine if they can give me audio feedback and I begin to hear their frustration whether or not we're there today or not. I mean, these, these are all possibilities that we can get from that proxy for in-person training, uh, by using that bidirectional video among so many other things. And of course, you know, you're the expert in this. I'm just imagining being that user and, and the value that I might get from that, even if I don't fully understand it. So we, so there's, you've talked an awful lot about video. Now we have this two-way where there different mm-hmm. So what are some of the other use cases for the video in the training? Uh, the videos video, right. We're not just gonna throw out any old video.


Mark Oleson (10:51):
No, I, I, I understand. Everybody can record the screen. Some of the other values that we bring to it is, uh, digital Voices, right? Mm-hmm. <affirmative>. Um, so we can make sure that even though we said, I think you and I have also tried, you know, sitting in Camia recording yourself mm-hmm. <affirmative> creating something mm-hmm. <affirmative> and you made a mistake and you have to go back and you have to edit and everything. Mm-hmm. <affirmative>, um, click and have embedded with the digital voices. So again, also when you click through your processes, there will be a digital voice that tells you exactly what you did, and you can add value to that as well. Mm-hmm. <affirmative>. So you can just write your text so you don't have to sit and record yourself. You can still edit what it actually said afterwards. Mm-hmm. <affirmative>. And, and that gives tons of values also in terms of updates, changes, et cetera, because you know, now you don't have to sit and record your voice. You don't have to time it in terms of what you're doing on your screens mm-hmm. <affirmative>, all those things. Um, I think that is, that is one thing that is really, really key to that. Mm-hmm. <affirmative>. Um,


Chuck Coxhead (11:53):
So, and you're, you know, user adoption of the tool is crucial as well. If it's actually gonna be an effective tool, you actually have to get people to use it. And not everyone is Mark and Chuck, we are out here on video. We're putting ourselves out literally to the world. Anyone who can access the internet, they have the opportunity to see this. Many folks, they don't want to be on camera. They don't, they certainly don't want to hear the voice. I don't want you to hear my voice. I don't like the way I sound. It sounds weird. Well, after decades of, of doing it, and you, you start to care less, but in this case, many, many, many people are still there. So that digital voice sounds like an amazing way to overcome that hesitancy that people might have to implement that. So, so you talked about, um, seven different formats of training.


Mark Oleson (12:40):
Mm-hmm.

 

Chuck Coxhead (12:41):
<affirmative>, all right. So what does that mean? So I'm aware of four different learning styles, and we've talked about video, but you know, when you talked about PowerPoints, but seven different formats. What does that mean to you? And click learn.


Mark Oleson (12:53):
So again, it means in terms for us, it's the speed of the formats that you need. Right? Okay. So again, we just want you to click through your processes. Okay. And then reproduce these seven different learning formats mm-hmm. <affirmative> and the seven different learning formats we are talking about is what we call a show me a try, me and a test me video. Okay. So that's these videos that we have been into mm-hmm. <affirmative>, then we created in Word PowerPoints and PDF as well. Mm-hmm. <affirmative>, because we see that is also some of the offline or printed versions that people like to use when they, when we talk about training mm-hmm. <affirmative>. And then we also need to create a learning portal, so an HTML page. Wow. So you can actually, you know, distribute it out as we just talked about, sent Chuck an email. Here's what we just click through today. Mm-hmm. <affirmative>, here are your processes of what we have done in this training mm-hmm. <affirmative>, and it's available, you know, straight after. Um, so it is really, really improving on speed and having whatever format that people like to learn from and make it available, uh, for everybody in whatever formats as well that they prefer.


Chuck Coxhead (14:01):
Mm-hmm. <affirmative>. So, you know, the four different learning styles are kinesthetic to learn by doing visual to learn, by seeing auditory, to learn by listening, and then reading to, you know, learn from the written word. You literally start with video, that proxy for human live interaction, and then you translate it. It either is if they gather it, it is kinesthetic. Okay. That bidirectional, if they watch it, it is visual. And if they listen to all of that with the digital voices and other things, they're hearing it. And then you translate it into the written word and more visual materials. So you're literally covering all four of the styles in a way that is, I'm not gonna call it robotic or auto or fully automated, but it's somewhat automated and in a way kind of magic, you are saving a massive amount time for the folks to be able to improve the effectiveness of the train, to satisfy all the learning styles and all of the scenarios with a bidirectional video first tool.


Mark Oleson (15:03):
Absolutely. And, uh, a lot of you call it magic. Uh, we, we have customers, uh, I actually have posts on the walls here where we have response from clients say, click learn is magic <laugh>,


Chuck Coxhead (15:12):
You heard it here folks. <laugh> click Learn is magic. Mark is the expert. I'm not the expert, but click Learn is magic for your learning platform and your, and your, uh, needs of your users. That that's it. Mic drop. We're done. <laugh>,


Mark Oleson (15:26):
<laugh>
.

Chuck Coxhead (15:27):
So I think, you know, we've, the fact that it's magic makes it different, clearly. Mm-hmm. <affirmative>. Um, but there are other platforms out there. So, so absolutely. It's magic. All right. Mm-hmm. <affirmative>, so we clearly you're differentiated that way. Talk to me about some of the other different, the differentiation between Click Learn and some of the other platforms.


Mark Oleson (15:48):
Um, there's a lot of tools out there for sure. Mm-hmm. <affirmative>, like we already mentioned, that you can do it yourself word, you have commutation. Mm-hmm. <affirmative>, there are a lot of different types of tools where you can recall something, you can produce it in one format. Mm-hmm. <affirmative>. Um, I think some of the challenges is when you are talking e r p implementation cross platforms is to find a tool that can cover all of that mm-hmm. <affirmative>, um, so that you actually can make sure you have one training tool no matter what application you're using. Mm-hmm. <affirmative>, it's, it's really, really key to our customers. Mm-hmm. <affirmative>. Um, the other thing is also when we see competitors, um, it's often again aligned to an in-app tool, right? It's something that sits specifically inside a tool where, again, we have the opportunities of you can host it wherever you want. We have already that you can have a learning poll that is hosted from us mm-hmm. <affirmative>,
(16:40):
Um, and, and makes that available, right? So that, that, I think that's the, the key thing for us that we can go across. Mm-hmm. <affirmative>. Uh, the other thing is also when you're starting implement or investing maybe a bit more heavy mm-hmm. <affirmative> in user adoptions, I think we all know from Microsoft world implementing EER P implementation sometimes is time consuming. Mm-hmm. <affirmative>, um, we have made it super simple. It's a 60 megabyte application that you can install, invest in five minutes. There is no server integrations. I don't need to have access to a lot of things. It's pluck and play mm-hmm. <affirmative>. Um, so a and, and it's, it's really shocking for customers when we say that and, and we come kind of, you know, we are pure SaaS model, no additional things. Mm-hmm. <affirmative>, it is PL and play, and then they're like, but what about all the cost afterwards that there is nothing? Mm-hmm. <affirmative>, we, we, we can set you up in less than an hour and it, it works on all of your systems, then you just need to know how to use click run.


Chuck Coxhead (17:40):
And there it is. So again, back to why the heck they're coming to us in the first place. It's that time to value. You can deliver your e r p, your CRM project or some of your other Microsoft, uh, tools that are in the Microsoft ecosphere. You can deliver those and you can get an roi. But to exaggerate the ROI could take 25 years. The fact that you have this lightweight cloud system that you can get up and running in an hour and begin to build out training as you overcome that learning curve, and with the assistance of an, uh, someone like Attorney Key Technologies, we can dramatically improve that learning curve. Okay. We can deliver materials to you, we can guide you through it, all of these different things, but that time to value is like light speed compared to the alternatives. And that's really what it's about. Because we all have someone to whom we need to answer, and they don't just with return investment, they want the return investment to begin to occur very, very quickly and minimize the risk dramatically by, dramatically, dramatically, dramatically improving user adoption likelihood and avoiding that potential route for failure. So that's crazy.

 

Mark Oleson (18:50):
And, and unfortunately there is still a trend in the market of bringing in training and documentation as you go live, right? Yeah. Um, and that was something we noticed very early. So it, it was for everything for us was about speed then mm-hmm. <affirmative>, if, if we get brought in, in kind of a two weeks before we go live mm-hmm. <affirmative>, we, you know, sorry to say, have a handwritten mm-hmm. <affirmative> piece of paper, how to use it. Mm-hmm. <affirmative>, we need to make sure that it's not hesitating the clients in investing in user adoption mm-hmm. <affirmative> so that we can come in, plug and play and create it in, you know, less than a month. Mm-hmm. <affirmative>. And the other thing is also when they are kind of in a live phase, they have spent a lot of their budgets here. Yes. So being price sensitive mm-hmm. <affirmative> making sure it's, and that the customers, if they like to, they can do it themselves. Mm-hmm. <affirmative>, we do not need to ask implementation partners for, you know, adding five or other resources for a certain amount per hour to do all these things. Mm-hmm. <affirmative> and I also know a lot with the partners here mm-hmm. <affirmative> to talk a bit about them. It is not something they, sorry to say appreciate, I hope I don't offend anybody here.


Chuck Coxhead (20:00):
You're not offending us. That's why we've embraced click learn <laugh>.


Mark Oleson (20:03):
Exactly. But it spend your time and knowledge where you are really good at it. You are really good about der p you are very good in consultancy developing mm-hmm. <affirmative> and, and, and delivering what mm-hmm. <affirmative> the features and the product processes of their needs. Mm-hmm. <affirmative>. So let's make training and documentation easy and simple and maintain it in an easy and efficient way. So we have as less time mm-hmm. <affirmative>, consum like to spend when we, when we do this. Right. Yeah. Um, I think that that's some of the key words. And also being successful in mm-hmm. <affirmative> digital adoption.


Chuck Coxhead (20:35):
Lest you think this, this is all just hyperbole, folks. A real story happened to me this week. Uh, a contact of mine, a a customer from a a former life had implemented a warehouse management system. And you know, this person, I developed a good relationship very quickly and he trusts me. He trusted my opinion, apparently, who knew? And he sent me a message, he said, I need your opinion. We implemented this system and we just finished delivery. And they've checked off. That training is completed. We never got any training. That company, they kind of sort of, they had a company doing it mm-hmm. <affirmative>, they didn't have that additional level of support, that training, uh, that you get from that dedicated consultant. And it wasn't in the original scope of work. Now they have a brand new product and they've not been trained. So the, it's not only is it important to consider, you need to begin with the end in mind.
(21:33):
If user adoption is such a failure path for these digital transformations, then you need to begin with the end in mind and really work backward. Right? So it's time to value roi, consider why you're going to fail, plan for that and work backwards all the way to how the heck do we get started in this case, unfortunately, this customer has to go back and they now have to incur those extra costs, which it
 probably would've cost 'em that money anyway, but it's gonna be very slow. They're not gonna be getting the return investment from their system now because they have this big delay.


Mark Oleson (22:09):
Mm-hmm. <affirmative>.


Chuck Coxhead (22:10):
And so that is a real story that literally happened to me in the past week and a half, lest everybody just think that Mark and I are just making this up because this is what we have to do on a Thursday morning.


Mark Oleson (22:19):
So it is, uh, unfortunately something we see a lot. And also, as I mentioned before, in terms of this, you know, speed of implementing it, right? Mm-hmm. <affirmative>, because exactly in this case, they expected that this was the budget and what they have to do.


Chuck Coxhead (22:33):
That's right.


Mark Oleson (22:34):
That's right. They don't have the time right now to actually say, Hey, mark, if I need to take three to six months to implement your system as well, you know? No way.


Chuck Coxhead (22:42):
No way. So,


Mark Oleson (22:43):
Yeah.


Chuck Coxhead (22:44):
Yeah. Yep. Um, hence the speed. That's amazing. So I have one really important question. I mean, one of the things that happens with training, if you go it alone, if you use the other ways, if you're not using a click Learn platform, is you have this, and it happens all the time. It happens with code base, it happens with documentation. I mean, I literally have a friend whose whole life is documentation training and for medical industry, and they have several people on the team, and that's all they do. Thankfully they have to, and they have invested in that. But oftentimes the documentation becomes out of date, <laugh>, and it becomes this, oh, you don't find it until, oh, well I don't have time for that. So we'll just, we know enough. We'll just get by. Well, what happens to the training materials when the documentation gets out of date? So in terms, in terms of, you know, how have you planned for that? What are the, you know, how would you use click learn to get that back to the concept of speed? How are you getting that back up to date?


Mark Oleson (23:46):

I can just to answer what happens, because we know what happens. You increase your support ticket, significant


Chuck Coxhead (23:51):
<laugh>


Mark Oleson (23:52):
Both in-house and also to your partners. Yeah, yeah. Mm-hmm. <affirmative>. So first of all, it is so important that what people are seeing on a, you know, learning portal, word PDF document of what they have to do. If the screen capture and the text is not matching what you're doing, arms falls off people <laugh>, sorry


Chuck Coxhead (24:14):
To say


Mark Oleson (24:14):
<laugh>, and they're just gonna call, say the system is not working right. And this is where really we are talking lack of use adoption. Mm-hmm. <affirmative>. Um, so to overcome that, we have a feature where we can replay our instructions, we call it replay. Um, and we are not a screen recorder. We actually understand the business systems that we work with. So that means that I'm capturing fields, entities, customizations, configurations, when you use click Learn mm-hmm. <affirmative>. So when there is a change, and this was also really, really big when we went in, you know, in terms of Microsoft being in the cloud mm-hmm. <affirmative> no longer in control of trading and document, or no longer in control of updates and changes. Mm-hmm. <affirmative>, how do we stay consistent mm-hmm. <affirmative>. So, uh, click Learn has a feature where we can simply replay any of your learning instructions when there have been a change, when there have been a customization.
(25:05):
So when there have been an update, and we will let you know that if there's of course, any additional steps that needs to be added mm-hmm. <affirmative>, this is here, you need to add those mm-hmm. <affirmative> if it's just a change of the ui, that's also happens a lot. Like we, we just changed the big thing and, and click learn and, and new UI and all these things, but that we still know where all the features and functions are. Mm-hmm. <affirmative>. So that's just the UI chain. So then we can update all the screen captures and everything in one go. Mm-hmm. <affirmative>. Um, so again, back to the thing of have one platform to create training and documentations across your entire portfolio of products mm-hmm. <affirmative>, and then making sure that you can update them frequently when you are no longer in control of updates of your systems. Mm-hmm. <affirmative>. Um, and, and that's why we have the, the replay function inside Click Learn.


Chuck Coxhead (25:52):
And you touch upon an absolutely crucial point. You can have one platform for learning, you can go out and get some third party and do it all yourself, but as you said, click Learn has a deep understanding of the business business systems. They have a deep understanding of the processes involved in this Dynamics 365 of Microsoft ecosphere. So you know where those bones are buried, you know how to bring that to the users and help them to speed the updates so that the documentation is far more likely to stay up to date and ready for new processes that people have to learn new employees. And, you know, as we know attrition happens, unfortunately, there's very few people who stay at one company for life, although, you know, my stepdad did 50 years <laugh>. Um, and that is just crucial to long-term success. So you have your implementation success, okay?
(26:46):
You have your short-term success, you have, uh, employee and user satisfaction and user adoption, which are crucial. And then you're guaranteeing yourself, or certainly raising your probability dramatically for long-term success and re return and continued return investment of this system. And that is just, it's just paramount. Anybody who thinks that this is just to make your life more difficult in terms of you using an E R P will simp, you know, you simply need to go, why the heck are we doing this? Well, the reason we're doing this is so that we can do more things with the same resources we have, and in order to do that, and that way we can deliver more value to our customers, more value to our employees, more value to our stakeholders, and the more time we have, the easier it is to learn, the greater value we can deliver, and we can stay satisfied in our positions and the company, the company and the people can continue to thrive. And that's an amazing journey. Do you have any closing thoughts for us, mark? I mean, this is, this is enlightening to me. Just, I mean, my mind's a little blown. I need duct tape, the wrap around the baldhead, so <laugh>, but do you have any question, thoughts?


Mark Oleson (27:46):
Yeah, but you know, I'm happy to have this conversation again. There is still a lot of more value that we add into the product mm-hmm. <affirmative> or to the Microsoft, uh, dynamics. We, we still haven't touched based on, you know, how to implement it inside your business applications. Mm-hmm. <affirmative>, how to start use training for automated process testing. Mm-hmm. <affirmative>, et cetera. Mm-hmm. <affirmative>. So, uh, I am more than happy to come back, uh, at another time, Chuck, and then, uh, discuss some of these other advantages that you can do when you have your training and documentation in place. Mm-hmm. <affirmative>, um, what you actually then can do from there. Mm-hmm. <affirmative>, uh, and the advantages of that.


Chuck Coxhead (28:20):
Yeah. And in fact, folks, uh, in our prep sessions and discussions that we've done, we've got, I think, uh, four more topics lined up. So consider this part one of the Click learn journey, the learning journey for click Learn for you, and stay tuned for the next one when we get it deeper into exactly those things. Mark discussed. Thank you so much for playing along. Mark, uh, you've, it's been a joy, it's been enlightening. Clearly you are a subject matter expert on how to get things done and, and user adoption and get those, uh, folks up and running quickly. And I'm very grateful for that, and I know that our customers will be as well. Uh, on behalf of Mark Oleson and click Learn, my name is Chuck on behalf of Turnkey Technologies, a full, uh, full offering Microsoft Gold partner for E R P and crm. Thanks for listening to Turnkey 365 podcast. Take care folks.




 

 


 

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