Smart Scheduling
Microsoft Field Service provides powerful tools to optimize your resource scheduling. Automatically schedule work to the most appropriate resources based on availability, skillset, and proximity, while fitting in the most appointments per day.
Interactive Schedule Board
Gain complete visibility over available resources with the Interactive Schedule Board that displays all jobs and technicians across an easy-to-use interface.
Schedule Assistant
Take the complexity our of matching the right resources to the right jobs with the Schedule assistant, which recommends and ranks available resources for upcoming jobs.
Respond to schedule changes
The Interactive Schedule Board enables dispatchers to easily respond to changes and cancellations, update and reroute Field Agents in real time.
The Critical Role of Field Service
in the Customer Experience
While "brand" is certainly an important aspect of your business, the latest research conducted on 6,000+ mergers between 2003-2013 shows that "customer experience" now overpowers "brand" as the new standard for evaluating businesses.
If you're running a field service organization, you probably know by now that customer experience, customer service, customer satisfaction - really, whatever you choose to call it, is very important to your overall business health. Happy customers lead to more sales and more referrals, and referral is, by far, the most powerful marketing driver there is.
Watch the Sales Webinar Series
Watch our recorded webinars to learn how Microsoft Dynamics 365 Sales helps you
improve business acquisition efficiency and meet today's customer expectations.
5 Ways to Shorten Sales Cycles with Dynamics 365
Creating a Personal Dashboard with Microsoft D365 Sales
Adopting Modern Customer Engagement Tools
Learn about Microsoft Dynamics 365 Field Service
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